24-hour Emergency Support
24/7 technical support is available for all our customers and performed by our skilled service support engineers. The emergency support team will promptly support our customers to ensure minimum downtime of your equipment.
Services
Service Support Center 24/7 Hotline
Global Customer Service
Remote Condition Monitoring
All our units can be equipped with an online remote monitoring system which enables correct service during an unexpected standstill. It also enables Destinus to provide preventive and corrective maintenance support.
Service Level Training Certification
Training on several levels can be provided by Destinus from operator up to full service level. This gives our customers the ability to operate and maintain their equipment according to Destinus’ high quality standards.
Installation and Commissioning
Destinus provides a full installation and commissioning service until handover to our client. Our Destinus service team ensures that equipment will run as expected to keep our customers satisfied
Field Service and Inspections
Our skilled service support engineers are able to fulfil all required scheduled and unscheduled maintenance, perform repairs where required, and provide recommendations to ensure that your equipment can run efficiently and in a safe mode of operation. To keep your equipment operating efficiently we can provide OEM parts when required.
Major Overhauls
The Destinus service team supports our customers during a major overhaul and provides all services required to maintain your equipment. After a complete major overhaul the turbine is equipped to run for another 40,000 operating hours. In order to secure continuous operation during the overhaul, we offer a short turbine rental or a turbine exchange program.
Product Enhancements and Upgrades
Our equipment is designed to remain in service for many years. To ensure our customers are always equipped with the latest state-of-the-art technology, Destinus provides equipment upgrades and replacement parts.
3 Service Level Agreements (LTSA)
As well as the basic service level which is standard in our contract, the Destinus service team can provide an additional 3 levels of service agreements. These extended service options allow Destinus to ensure minimum downtime and keep equipment well-maintained and serviced according to Destinus’ high quality standards.
